I was flattered to receive an email a few months ago from Nick Poole, at that point still the Chief Executive of Collections Trust, asking me to speak at the Trust’s forthcoming annual conference. Nick suggested that I might ‘take a look at where we are today with documentation, which challenges have been solved and which are still to be addressed’ – all in twenty minutes! Those of you that know me will also realise that this isn’t really the way I work: I prefer to start with the detail and work outwards from that, rather than beginning with grand abstractions about the bigger picture. But after a quick exchange of emails, Nick and I agreed a subject, and I gave my lecture at the Collections Trust 2015 conference at the Natural History Museum a few weeks ago.

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